PolicyRevision 2026-09-21
Refund and Cancellation Policy
1. Try before you pay
The Free plan is the evaluation path. It has no time limit and includes the core product within the limits on the pricing page, so you can confirm artifacts.md fits your work before subscribing.
2. Payments are final
Paid plans are billed in advance for the period you choose. We do not offer refunds or credits for unused time, partial periods, downgrades, unused seats, or a change of mind, because the Free plan exists for evaluation. The only exceptions are remedies that consumer law in your country requires and cannot be waived, and corrections of our own billing errors.
3. Cancelling
Cancel at any time from billing settings in the app. Cancellation stops future renewals and takes effect at the end of the period you have already paid for. Until then you keep every paid feature. Afterward the Free plan limits apply: your content is preserved, features and access follow the current plan and each workspace's permissions, and you may need to archive boards, reduce collaborators, or free attachment storage before creating more.
4. Failed renewals
If a renewal payment fails we email you and keep paid features available for the grace period shown in that notice while you update your payment method. If payment is not resolved by the deadline, paid features pause until it succeeds. Your content is preserved throughout; what you can do with it follows your current plan and permissions.
5. Billing mistakes
If you believe you were charged twice, charged after cancelling, or charged the wrong amount, contact support with the date and amount. Confirmed billing errors are corrected through our payment processor. This is a correction, not a discretionary refund.
6. Contact
This policy is part of the artifacts.md Terms of Service, which set the governing law and venue. artifacts.md is operated by CURTIS Digital Inc., Austin, Texas. Billing questions go to the support address in the Support section below.
Support
Questions about billing, access, exports, or account deletion: support@artifacts.md.